Frequently asked questions
1. How can I pay for orders placed on CapsuleShop.it?
With regard to shipments within the territory of the European Community, England and Ireland, you have the option of paying with:
- credit card (Mastercard circuits , Visa, Maestro, V Pay);
- bank transfer.
We will process the order after having received confirmation of payment from our Bank. With the new European banking rules, wire transfers are now processed within the next 24/48 hours;
2. What are the shipping costs?
The total shipping cost of the transaction is done automatically on the site, based on the weight of the goods and the country of destination.
3. What are the delivery times?
99% of the products are available in stock. Once all the goods have been added to the cart, our estimate will be indicated on the same page for the delivery of all the goods, which is always carried out in a single shipment. CapsuleShop undertakes to process the goods as quickly as possible. Orders completed after 12 noon are to be considered shipped for the next day.
The DPD courier estimates delivery times in 4/5 working days for European countries
4. Are credit card transactions secure?
Absolutely yes. The data you enter is managed by PayPlug , an international payment management company with headquarters in Paris, through the secure payment procedure in SSL mode and no data relating to your credit card passes or is managed by CapsuleShop.it
5. Do you ship abroad?
What are the shipping costs? CapsuleShop.it carries out sales throughout the European Community. The costs are calculated based on the shipping address and the weight of the goods. Please contact us by email at [email protected] for a quote on shipping costs. For deliveries outside the Italian territory there is no cash on delivery option.
6. Is it possible to return the goods?
You have the right to withdraw from the contract, without stating the reasons, within 14 days. The withdrawal period expires after 14 days from the day "on which you or a third party, other than the carrier and designated by you, acquires physical possession of the goods.". To exercise the right of withdrawal, you are required to inform us of your decision to withdraw from this contract by means of an explicit declaration (e.g. letter sent by mail or e-mail to Future Store Srl, Via Vittorino da Feltre 6, 31100 Treviso - info @ capsuleshop.it). To this end, you can use the attached withdrawal form * (see below), but it is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, Le s a all payments made and f made in our favor, including the costs of delivery (with the exception of sup additional deriving from your eventual choice of a type of delivery other than the less expensive type of delivery s standard by us or f wounded), without undue delay and in any case no later than 14 days from the day we are the n formats of your decision to withdraw from the of this agreement. These refunds will be e f made using the same means of pag a ment or used by you for the transaction in i , unless you have expressed to otherwise agreed; in any case, will not incur any costs such as co n if after such reimbursement. Refund can be s be suspended until receipt of the goods or p until the demonstration by of the consumer of having sent back the goods, if previous.
< span> Please return the goods or delivery r them to us , without the n due delays and in any case within 14 days from the day on which you communicated your withdrawal from this contract. The term is resp a to if you send the goods back before the sc a denza of the period of 14 days. The direct costs of returning the goods will be your responsibility . You are only responsible for the d i decrease in the value of the goods resulting from a manipulation of the property other than that necessary to establish the nature, dear t teristics and the functioning of the goods. Please return the goods to the following address:
FUTURE STORE Srl
Via Vittorino da Feltre 6
7. Are the Pods, Capsules, Espresso Machines found on CapsuleShop.it the same ones available in the shops?
Yes, they are the same. The capsules / pods for sale are purchased directly from the parent company or through authorized distribution channels. All items on sale on the website www.capsuleshop.it are industrially produced in Italy and comply with EEC regulations.
8. How can I be sure that the capsules / pods I purchase are compatible for my espresso machine?
If you have any doubts the best thing to do is to contact our customer service on 0422 1742382 from Monday to Friday, from 9:00 to 13:00 and from 14:30 to 18:30, or by mail ([email protected]).
9. I have not found the capsule / pods that I usually use on CapsuleShop.it.
In this case too, we suggest you contact our customer service on +39 0422 1742382 from Monday to Friday, from 9:00 to 13:00 and from 14:30 to 18:30, or via email ([email protected]). We will check if it is possible to have the product you are looking for, or we will recommend an alternative product.
10. Is it possible to have a tax invoice for the purchased goods?
Yes. When registering, you indicate that the purchase is made by a company. You will be asked for the company data and the invoice will be addressed to them.