Terms and conditions

These general conditions apply to all agreements made through the www.CapsuleShop.it website after written acceptance by the owner of www.capsuleshop.it. These conditions are a priority for any formality written or printed by the buyer. By confirming the order, the buyer declares himself in accordance with the current conditions. Any addenda to these general conditions will be valid only after written acceptance by the owners of www.capsuleshop.it.

Orders are made on the website www.capsuleshop.it. The buyer will receive an email confirming the purchase made. The special offers indicated on the site are not binding. They become mandatory only after order confirmation.

Shipping costs outside Italy depend on the weight of the goods and the country of destination. For all payment methods, the goods are dispatched only after receipt of the payment. Most of the items are available in stock. Estimated delivery times are always highlighted in the cart. In the event of force majeure, the owner of www.capsuleshop.it has the right to verify and change the situation without judicial intervention, delay delivery until the removal of the main cause, without the buyer having the right to claim a refund. The invoice is attached to the order for all orders paid in advance.
Delivery times are applicable for all coffee capsule orders placed before 12 noon. Orders placed after 12 noon are considered postponed for one day. Delays are possible due to force majeure (not attributable to CapsuleShop.it or to the courier).

These times are valid for orders paid by credit card, Postepay, PayPal. For coffee orders with payment by bank transfer, the delivery times refer to the receipt by CapsuleShop.it of the confirmation of the payment by the bank.

If the coffee is temporarily unavailable in the warehouse, CapsuleShop.it will indicate it directly on the site. If despite our attention you should purchase products that are temporarily unavailable, you will be immediately contacted by phone. You will be provided with the new delivery times and you will of course still have the option to cancel the coffee order.

The prices of the products indicated on the website www.capsuleshop.it are guaranteed, except in the case of major cause. The prices are indicated in EURO and are inclusive of VAT. Shipping costs are not included. See Article 3 for more information.

Payments can be made via the Internet by credit card (Visa, VisaElectron, MasterCard circuits), with PostePay card (Visa circuit), through the PayPal service, or by bank transfer. Internet transactions take place in a secure SSL (Secure Socket Layer) mode and are carried out through the Banca Sella Group's GestPay system. In case of payment by bank transfer, delivery will take place only after receipt of payment. See https://www.gestpay.it/gestpay/index.jsp for more information regarding payments. Discounts are valid only under the conditions explicitly indicated on the site.

You have the right to withdraw from the contract, without stating the reasons, within 14 days. The withdrawal period expires after 14 days from the day "on which you or a third party, other than the carrier and designated by you, acquires physical possession of the goods.". To exercise the right of withdrawal, you are required to inform us of your decision to withdraw from this contract by means of an explicit declaration (for example a letter sent by mail or e-mail to Future Store srl, Via Vittorino da Feltre 6, 31100 Treviso - info @ capsuleshop.it). To this end, you can use the attached withdrawal form * (see below), but it is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

* (complete and return this form only if you wish to withdraw from the contract)
Recipient: Future Store snc, Via Vittorino da Feltre 6, 31100 Treviso:
With this I / we (*) notify the withdrawal from my / our (*) contract of sale of the following goods:
- Ordered on (*) / received on (*)
- Name of the consumer (s)
- Address of the consumer (s)
- Signature of the consumer (s) (only if this form is notified in paper version)
(*) Delete the unnecessary wording.
Effects of withdrawal
If you withdraw from this contract, you will be reimbursed for all the payments you have made in our favor, including delivery costs (except for the additional costs resulting from your possible choice of a type of delivery other than the less expensive type of standard delivery from offered), without undue delay and in any case no later than 14 days from the day we are informed of your decision to withdraw from this contract. These refunds will be made using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not have to bear any costs as a consequence of this refund. The refund can be suspended until the goods are received or until the consumer demonstrates that he has sent the goods back, if previous.
It is requested to send back the goods or to deliver them to us, without undue delay and in any case within 14 days from the day on which you communicated your withdrawal from this contract. The deadline is respected if you send back the goods before the expiry of the 14 day period. The direct costs of returning the goods will be borne by you. You are only responsible for the decrease in the value of the goods resulting from a manipulation of the goods other than that necessary to establish the nature, characteristics and functioning of the goods. Please return the goods to the following address:

Via Raimondo Franchetti 142
31022 San Trovaso (TV)

The legal guarantee of conformity is provided by the Consumer Code (articles 128 and following) and protects the consumer in the event of the purchase of defective products, which malfunction or do not respond to the use declared by the seller. In case of receipt of defective or damaged goods, the consumer can assert his rights regarding the legal guarantee of conformity by contacting CapsuleShop.it directly. Shipments damaged by the responsibility of the courier are insured and are reimbursed. Therefore, please do not accept damaged packages from the courier and report the problem as soon as possible.

In the case of a return for the application of the legal guarantee of conformity, the shipping costs are borne by CapsuleShop.it. Normally the collection takes place by a courier who will collect the defective or damaged goods at an address indicated by the consumer.

The products purchased on the www.capsuleshop.it site will be delivered in accordance with the information communicated by the buyer. By accepting these purchase conditions the buyer confirms this supposition. The owner of www.capsuleshop.it guarantees the quality and effectiveness of the products delivered, as indicated in the manufacturer's C € information. The products purchased on www.capsuleshop.it are in the original packaging (blister or flowpack). External packaging can be created as desired by CapsuleShop.it and does not interfere in any way with the effectiveness and nature of the packaging. The buyer agrees to carefully read the instructions and conditions of use before using the products. In case of doubt, the buyer agrees to contact the manufacturer before using the product. The owner of the site is not responsible for any technical defects of the packaged product or for any incorrect indications in the conditions of the manufacturer. The owner of www.capsuleshop.it cannot take responsibility for the lack of appreciation by the buyer of the taste / aroma / consistency / appearance of the product purchased nor for any intolerance to the products. CapsuleShop.it is also not responsible if the defect is due to the negligence of maintenance, intentional degradation or a negligent application of the manufacturer's instructions and conditions.

The personal information that the buyer communicates to the www.capsuleshop.it site, within the framework of the order, is kept in a computerized customer database. The owner of www.capsuleshop.it uses this information only to communicate information to the buyer and for the processing of orders. Commercial communications (sending of newsletters) take place only after the free and explicit consent of the user. The buyer can, at any time, modify and delete this information. Personal information will never be disclosed to third parties.

For all disputes that may arise, the competent court is linked to the court of belonging of the supplier or where the company is based. DISCLAIMER OF DISCLAIMER This website is designed with the greatest possible attention, but an error is always possible. The owner of the site www.capsuleshop.it is therefore not responsible for the consequences relating to the site's activities.

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